Privacy Policy
At Viofun, we take your privacy seriously. We are committed to protecting the personal data you share with us and respecting your right to privacy. This Privacy Policy applies to all users who use our platform (www.viofun.com, www.violocal.com, and our mobile applications) or benefit from our services. By using our platform or registering as a member, you acknowledge and accept the practices and terms described in this Privacy Policy.
Viofun processes your personal data in compliance with all applicable data protection regulations — in particular, the Turkish Personal Data Protection Law (KVKK) and the European Union’s General Data Protection Regulation (GDPR). This policy outlines how we collect, use, share, and protect your personal information. For more detailed information on the processing of your data, please refer to our KVKK Information Notice.
When you use our platform or register as a member, we may collect the following types of information:
Account and Contact Information: Name, surname, email address, phone number, username, and password provided during account creation.
Transaction and Usage Data: Activities you perform on the platform (e.g. bookings, ticket purchases, cancellations), pages visited, content clicked, search queries, and other usage habits.
Payment Information: Credit or debit card details used during purchases (processed securely via payment infrastructure; not stored in full in our systems except as legally required).
Device and Technical Data: IP address, browser type, operating system, session duration, and cookie identifiers may be collected automatically when accessing our website or apps. This data is primarily used for statistical analysis and security.
Location Data: If you enable location services while using our mobile app, your approximate location (e.g. city) may be collected to help us suggest events nearby. You can disable location access via your device settings at any time.
Content and Communication: Feedback, support requests, survey responses, and any communication with our customer service (e.g. call center recordings) may be stored to resolve issues and improve service quality.
We use the information we collect for the following purposes:
Service Provision: To deliver the core functions of our website and mobile app, create your account, provide purchased tickets or services, and grant access to digital content. For example, your email address is used to send confirmation for event bookings.
Communication: To contact you regarding your account or transactions (e.g. event cancellations or changes), respond to support inquiries, or notify you about membership-related updates.
Personalization: To improve your user experience and show content relevant to your interests based on your usage data. For instance, we may recommend events similar to those you've previously viewed or attended.
Marketing (With Consent): With your explicit consent, we may send information about new services, upcoming events, or exclusive promotions. You can opt out at any time using the unsubscribe link in our emails or by adjusting your profile settings.
Analytics and Development: To understand how our platform is used, monitor performance, and develop new features. For example, we analyze frequently visited pages or drop-off points to enhance usability.
Security: To ensure the security of accounts and transactions, detect and prevent fraudulent or unauthorized activities. We may terminate suspicious sessions or contact you for verification. IP addresses and technical data may also be used to maintain network and information security.
Legal Obligations: We may use your data to comply with legal obligations, such as issuing invoices, maintaining accounting records, handling consumer complaints, or responding to official legal requests.
We use cookies and similar tracking technologies to recognize you and personalize your experience. Cookies are small text files stored on your device when you visit our site. They do not contain personally identifiable information, but help us remember your preferences and activities.
Examples of cookie types we use:
Strictly Necessary Cookies: Essential for the proper functioning of our website or app. These maintain your login session and shopping cart.
Functional Cookies: Remember preferences like language selection or display settings to customize your experience.
Analytics Cookies: Collect anonymous data on site usage, page views, and navigation patterns to improve site performance.
Marketing Cookies: Deliver personalized content or ads based on your interests, often in collaboration with third-party ad networks.
You can manage your cookie preferences through your browser settings. However, disabling necessary cookies may affect some site functionality. By continuing to use our site, you consent to the use of cookies in accordance with our Cookie Policy.
We do not sell your personal data. We only share it under the conditions outlined below:
Event/Tour Providers: In connection with your booking, we may share necessary details (e.g. name, reservation data) with the event organizer or tour operator to fulfill the service.
Payment Providers: Your payment data is securely shared with authorized providers (e.g. banks, payment processors) solely for processing your transactions in compliance with legal standards.
Partners and Subcontractors: We may share limited data with trusted third-party service providers (e.g. data centers, email services, customer support tools) bound by confidentiality agreements.
Legal Requirements: We may disclose information to authorized authorities to comply with valid legal requests or to protect our legal rights (e.g. court orders).
Viofun strives to store user data on local servers where possible. However, in certain cases (e.g. cloud services, global analytics tools, international bookings), your data may be transferred outside Türkiye. In such cases, we take all measures required under Article 9 of the KVKK. Data is only transferred to countries with adequate protection or to recipients who provide appropriate safeguards and legal authorization. For example, transfers to servers within the EEA are protected under GDPR. Where required, we will seek your explicit consent.
Your data is retained only for as long as necessary to fulfill the purposes described in this policy or as legally required. Once this period expires, data is securely deleted, destroyed, or anonymized. We employ industry-standard security measures, including SSL encryption, to protect sensitive data. Access to personal data is restricted to authorized personnel only. In case of a potential data breach, we have protocols in place to contain the issue and inform affected users promptly.
Under KVKK, you have the right to request information about your personal data, update or correct it, or request its deletion. You may also update your communication preferences or close your account at any time. Upon account closure, all personal data — except that which must be retained by law — will be deleted.
For any questions about this Privacy Policy or how your personal data is handled, please contact us at [email protected]. We will respond in accordance with the timelines set out in KVKK.
This Privacy Policy may be updated periodically. If significant changes are made, we will notify you via our platform. The updated version will take effect once published. We encourage you to review this policy regularly to stay informed of any changes.