Distance Sales Agreement
Parties to the Agreement:
This Distance Sales Agreement (“Agreement”) is entered into by and between Viofun Yazılım A.Ş. (AOSB 3. Kısım Mah. 40. Cad. No:4 Z01 Döşemealtı / Antalya), acting as the Seller, and the user who purchases a product/service electronically via the Viofun platform, acting as the Buyer or Customer (“Buyer”), under the terms outlined below. While Viofun is legally the Seller in this Agreement, it may act as an intermediary on behalf of event or tour organizers for certain services offered on the platform. The Buyer acknowledges that the actual provider of the purchased product/service may be the relevant supplier (such as an event organizer or tour operator), and that Viofun acts solely as an intermediary service provider in such cases.
Seller: Viofun Yazılım A.Ş. (contact details above), or the event/tour provider (organizer) offering products/services via the Viofun Platform, with sales facilitated by Viofun.
Buyer (Customer): A real person who purchases a product or service through the Platform and qualifies as a consumer under Turkish Law No. 6502 on Consumer Protection. The information provided by the Buyer during registration and at the time of order is considered valid.
Product/Service: Any digital or physical item sold remotely via the Platform, including but not limited to electronic tickets, event admission rights, tour reservations, or access to digital content.
Platform: The websites www.viofun.com and www.violocal.com and their mobile applications. All sales transactions are executed electronically through these platforms.
This Agreement governs the sale and delivery of the product/service specified below, as ordered by the Buyer via the Platform. It sets forth the rights and obligations of both parties under Law No. 6502 and the Distance Contracts Regulation. The Buyer acknowledges having reviewed and approved the preliminary information and cancellation terms electronically prior to confirming the order. The preliminary information form and the Buyer’s confirmation are integral parts of this Agreement.
Product/Service Name: @PRODUCT
Specifications: @DETAIL
Total Sale Price: @PRICE (incl. VAT)
These details were presented to and confirmed by the Buyer at the time of purchase and sent via email. Payment may be made in full or in installments selected by the Buyer. Prices include VAT and legal deductions; any additional fees (e.g., service or delivery charges) are disclosed during the pre-sale phase.
By completing the purchase steps on the Platform and clicking the “Purchase” button, the Buyer agrees to all terms of this Agreement. The Agreement is deemed concluded electronically at the time the Buyer confirms the order: @OPENTIME. The Buyer acknowledges their payment obligation and that the Agreement is legally binding upon order confirmation. The Seller confirms the order and formation of the Agreement via an automated email sent to the Buyer’s registered email address.
If the purchased item is a digital product (e.g., an electronic ticket or online content), no physical delivery will occur. Digital tickets or reservation confirmations are sent via email upon payment confirmation and/or made accessible via the Buyer’s user account. The Buyer is responsible for providing a correct email address; the Seller shall not be liable for issues arising from incorrect email information. On the day of the event, the Buyer must present the e-ticket (printed or on a mobile device) and a valid ID to gain entry. For digital content purchases, access will be granted through the Buyer’s account for the specified duration.
If the product/service involves physical delivery (e.g., printed tickets or shipped goods), the delivery address is the one provided by the Buyer during the order process. The expected delivery time, method (courier/shipping), and costs are disclosed at checkout. The Seller is responsible for dispatching the product within the specified timeframe; delays caused by courier companies may be considered force majeure.
If the Buyer qualifies as a consumer (i.e., not acting for commercial or professional purposes), they may have the right to withdraw from certain contracts within 14 days under Law No. 6502. However, products/services related to leisure activities (e.g., event tickets or tour bookings) with a specific date/time fall under the exceptions to this right. As per Article 15(g) of the Distance Contracts Regulation, the Buyer has no right of withdrawal for such purchases. Accordingly, the purchased ticket/service is non-cancellable, non-refundable, and non-returnable. The Buyer explicitly agrees to this condition before completing the purchase.
That said, individual suppliers may offer additional cancellation or refund rights at their discretion. If the product page includes special cancellation terms (e.g., refunds up to a certain date before the event), the Buyer may request cancellation in accordance with those conditions. Any refunds will be processed per the supplier’s policy.
The Seller coordinates with the organizer to ensure the proper execution of the purchased service. However, the event organizer may cancel, reschedule, or modify the content of an event for various reasons. In such cases, the applicable procedure will be determined and announced by the organizer.
Event Cancellation: If the event is fully canceled, the Buyer will receive a refund for the ticket price. Refunds will be initiated by Viofun after receiving confirmation from the organizer and will be issued to the Buyer’s payment method. If additional fees (e.g., service charges) are refundable under the organizer's policy, they will be included. The refund process and timeline will be communicated to the Buyer. The Buyer is responsible for following cancellation announcements. If notification fails due to technical issues, public announcements will be deemed sufficient.
Rescheduling or Date Change: If the event is postponed or rescheduled, tickets typically remain valid for the new date. If the Buyer cannot attend the rescheduled event, they may request a refund. The refund amount will be limited to the ticket price and processed according to the organizer’s guidelines. No further compensation can be claimed. The Buyer must follow the specified refund procedures within the allowed timeframe; failure to do so may forfeit their right to a refund.
Program or Lineup Changes: Organizers reserve the right to make changes to event programs or guest lists when necessary. Minor adjustments (e.g., schedule rearrangements, guest cancellations due to illness) that do not affect the essential nature of the event do not entitle the Buyer to a refund unless explicitly stated otherwise.
Organizers may set limits for refunds (e.g., refund application deadlines). The Buyer agrees to comply with these terms. Viofun does not impose restrictions beyond those defined by the organizer but is obligated to enforce them.
Each electronic ticket includes a unique code or barcode for single use only. The Buyer must present this code at the event entrance. After one-time use, the ticket becomes invalid. Sharing tickets with others is strictly discouraged.
Lost/Stolen Tickets: Digital tickets are stored in the Buyer’s account and email. In case of email deletion, the Buyer may reaccess the ticket via their account or request support. If printed tickets are used and lost, stolen, or damaged, replacements will not be issued, and no refund will be provided. The Buyer is responsible for safekeeping.
The Buyer purchases tickets/services solely for personal use. Unauthorized resale or transfer of tickets is prohibited unless officially authorized by the organizer. Violations may result in ticket cancellation and legal action.
The Buyer agrees to comply with all rules and instructions provided by venue staff or tour guides. Failure to comply, illegal behavior, or endangering others may result in removal from the event without a refund, and the Buyer may be held liable for damages.
The Seller is responsible for arranging and delivering the purchased product/service in accordance with the agreed terms. The Seller will provide the e-ticket after payment and inform the Buyer of any changes in a timely manner. However, the Seller is not responsible for the actual execution of the event/service. Responsibility for the performance and quality of the service lies with the organizer. Viofun’s total liability under this Agreement is limited to the amount paid by the Buyer for the transaction. The Buyer waives the right to claim any additional compensation.
In cases of unforeseeable force majeure (e.g., war, natural disasters, pandemics, legal prohibitions), the Seller is not liable for non-performance. If necessary, refunds will be issued per legal procedures.
If the Buyer acts as a consumer, disputes arising from this Agreement may be submitted to the Consumer Arbitration Committees within the monetary limits set by the Ministry of Trade of the Republic of Türkiye, or to the Consumer Courts if beyond that limit. The Buyer may first attempt to resolve issues by contacting the Seller’s customer service. If unsuccessful, they may resort to legal remedies. The parties agree to first seek an amicable resolution in good faith before escalating disputes.
This Distance Sales Agreement becomes effective on the date the Buyer completes the purchase electronically. A copy of the Agreement will be emailed to the Buyer and retained by Viofun for three years. The Buyer may access the Agreement anytime via their user account.
By confirming the order, the Buyer acknowledges full acceptance of this Agreement and confirms that they have been clearly informed about the absence of a right of withdrawal. The Seller commits to fulfilling the Agreement as approved by the Buyer.
Seller: Viofun Yazılım A.Ş.
Buyer: @FULLNAME
Date: @DATE